Our Client Testimonials
Here's what our clients have to say about working with us.
Gagen MacDonald did an outstanding job engaging our employees in our technology transformation and I wholeheartedly recommend them to all colleagues as the full package – a team full of cutting-edge talent and creativity with a passion for engaging people through change. Gagen exceeded our expectations by creating memorable and impactful communications that helped us strategically reposition IT within Exelon.
Chief Innovation & Information Officer
Among the positive experiences working with Gagen MacDonald was how quickly the team learned our business. We were on a wildly unreasonable schedule to announce the acquisition of a competitor business, and it was imperative that the Gagen team get up to speed right now. The team was more than up to that task, asking the right questions, talking to the appropriate leadership and, most importantly, listening.
Perhaps best of all, the Gagen folks blended into our team and never felt like free agents. The team provided counsel respectfully, conscious of our corporate culture, specific personalities and always honoring our brand. That was critical in helping us build the brand internally, among existing and new employees, and externally among our customers and the media. The result was an effective communications plan, the execution of which was authentic and had positive brand-building effects.
“Gagen MacDonald was recommended to us by a member of our Board of Directors in 2005, and since then we’ve used their expertise on many projects. It began with an employee communication survey that led to the creation of a comprehensive communication plan and 90-day interactive new employee onboarding program. Since then, we’ve also worked with them on a message platform, new organizational values, and leadership trainings. We are looking for them to help us align several messages underway for next year, too. They are knowledgeable and enthusiastic professionals who take the time to understand your business and strategize with you. They are flexible in their approach, and have always delivered high-quality solutions that blend seamlessly into our organization and deliver the results we need.”
Internal Communications Practice Leader
Medical devices and equipment
“Gagen MacDonald has become my single go-to resource for consulting and advice regarding change communications. My organization has undergone significant changes in the past two years, and there’s more coming. Gagen spent countless hours really understanding the depth and breadth of the changes impacting the company and our people and provided solid and insightful advice on how to communicate through these changes. One aspect of Gagen’s advice that particularly struck me was the constant focus on employee engagement and its importance to everything we were doing. I wouldn’t hesitate to call Gagen again for any communication project, large or small.”
Fortune 500 medical devices and medical equipment manufacturer
“Transforming a business is never easy, and it requires a deep focus on change management and communications throughout the organization. Gagen MacDonald was an incredible resource as we began to set the foundation for change-management communications within the company. They brought fresh ideas, creative frameworks and repeatable routines, which formed the building blocks for a change-management and communications discipline. The Gagen McDonald consultant understood our needs, rolled up her sleeves, worked collaboratively with our internal team and delivered – all hallmarks of a great partner.”
Former Vice President,
North America Human Resources
Global leader in beverage manufacturing and bottling
Global financial institution
“What I appreciate about Gagen is that they really listen and tailor their work to meet the specific needs of our company’s culture. They offer a very pragmatic, yet creative, approach that is strategic, thoughtful and focused. And they know how to execute with a sense of urgency.”
Chief Communications Officer
Leading global financial institution
“When you partner with Gagen MacDonald, it is a seamless experience. The work will be professionally executed and right on target the first time. We count on Gagen to bring creative, thought-provoking ideas to the table, and they always deliver.”
Director of Executive and Enterprise Communications
Novartis Pharmaceutical Company
“My experience in working with Gagen MacDonald has been wonderfully positive. They bring to the table the ability to synthesize all of the pieces of a puzzle into a beautifully crafted solution that reflects our ideas and intent. The Gagen difference is reflected in the fact that whatever work we receive is much better than any we envisioned.”
Human Resources Director
“In the process we tapped into Gagen MacDonald’s experience and expertise to create a plan that complements the strengths of our corporate culture while addressing its weaknesses through positive action.”
Dairy Management, Inc.
“What really sets Gagen MacDonald apart is their approach to the client relationship. They’re far more than a service provider. They’re a true partner—they have a genuine and active interest in my professional success and my organization’s advancement. As a mentor and coach, they help me craft strategies to address any challenge.”
Vice President Business Communications
Dairy Management, Inc.
“BASF and the consultants from Gagen MacDonald worked together as an integrated team right from the start. Their ability to prepare leaders on various levels and implement our joint communication initiatives has allowed us to ensure “one voice” to employees worldwide.”
Senior Vice President Communication