August 2014

 I opened this short series on the Absolutes of Quality with a story about a quality manager who had a brief opportunity to talk to his CEO about the quality situation…

Do you want to get upper management’s attention on a specific issue? Management is always interested in these three things: (1) money, (2) making money, and (3) not losing money. So when…

Back in my days at The Quality College, Phil Crosby used to tell the story about how he personally came to understand the power of a performance standard. Phil was the…