SOURCES: “The social economy: Unlocking value and productivity through social technologies”, McKinsey Global Institute (2012); “RO-Why: The Business Value of a Modern Intranet”, Igloo (2016); Change and Communication ROI Study, Willis Towers Watson (2013-2014); “Delivering Effective Internal Communications”, Poppulo whitepaper survey; “Great Intranets Part II: Cisco Systems”, IntranetBlog.com (2014); “Ambient Awareness and Knowledge Acquisition: Using Social Media to Learn ‘Who Knows What’ and ‘Who Knows Whom’,” (2015); CBRE Group, Inc., research report (2014); Nielsen Norman Group, “Intranet Usability Guidelines”, 3rd edition (2012); CEO, Social Media & Leadership Survey, Brandfog (2012); State of the American Workplace 2017 Report, Gallup.