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They decided to use something that was not a quality ignition module. Every organization should be concerned with providing a quality product or service to internal and external customers. Many organizations…

The CEO and a mid-level quality manager stepped into an elevator for a ride to the upper floors of the high rise office. The CEO acknowledged the manager with a…

Think about the word "quality" for a moment. How many ways have you heard that word used? People often think that quality means "excellence", or "beauty" or "luxury" or "goodness".…

Storytelling has become an overused business buzzword, but a good story motivates us to feel, and inspires us to act. It can help us connect to our audience whether we’re…

Corporate communication aimed at stakeholders almost always faces potential resistance. Content of the information may fail to hit home with intended recipients. Contexts in play when the message is delivered…

Many companies invest in internal communication technologies simply to "keep up"—to make sure they’re offering their employees the same new digital tools introduced in that "best practices" workplace across town.

We are obsessed with being the best, on top, great. The lists abound—Best Companies to Work For, Best Companies to Invest In, Top Stocks, Top Performing Companies, 25 Best Companies…

Companies go through culture change for all sorts of reasons – a change in leadership, business transformations, a lack of motivation in the workplace, you name it. No matter what…

Some people argue that there's no room for Love in business. We disagree. Love captures our imaginations, opens us up to new possibilities, and unleashes our potential. It causes hearts to…