Karen is a senior change management and culture consultant with a background in human resources. She is responsible for providing advice related to business transformation, M&A, operations, talent and other strategic change initiatives. Prior to joining Gagen MacDonald, Karen was a senior member of Mercer’s change management business and the global M&A culture practice lead.
With more than 17 years of experience across industries, Karen’s consulting expertise includes providing strategic guidance – from business and cultural alignment, key stakeholder engagement, and decision making to communications, administration and governance – on the various organizational, operational and human capital components required to achieve business outcomes.
Karen’s recent business transformation work includes leading change management efforts related to a healthcare organization’s change in strategic direction and restructuring, to ensure engagement of key stakeholders at all levels within the organization and facilitating leadership alignment and strategic planning session for a healthcare organization.
Examples of Karen’s human resource change experience include designing a change and communication plan to support a major workforce transition (talent recruitment, assessment, and selection) and developing change management strategies and roadmaps for the design and implementation of a new career framework. The career framework changes included job leveling, title development, salary structuring, and compensation administration for various clients.
Lastly, some of Karen’s recent M&A support includes conducting a culture assessment and creating a change management plan for a reverse integration of a large technology services provider to support a new growth platform and creating a global communication strategy for a spin-off and subsequent acquisition to enable timely employment transitions and integration decisions for the workforce.
Karen holds her Masters in Business Administration – Strategic Management, Human Resource Management, Management & Organizational Behavior, and Accounting from University of Chicago Booth School of Business. She received her Bachelor of Arts in Mathematics and Spanish from University of Kansas. She also received her certification in Employee Benefit Specialist (CEBS) designation.