Erin Higgins | Gagen MacDonald

Who we are / Team

Erin Higgins


Erin is driven to help companies create a culture where all employees feel a sense of belonging and are positioned to thrive. She believes organizations experience their most meaningful achievements when employees are motivated to give their best, encouraged to grow and proud of their employer. She enjoys the process of working with leadership teams to connect the dots between desired outcomes and the attitudes, behaviors and structures that produce them. As the Director of Organizational Effectiveness for Client Delivery at Gagen, Erin works to craft strategic communication plans and assets; align change initiatives, structures and development plans with enterprise strategic goals; and activate these elements of organizational success with clients.

Erin has extensive experience with benchmarking, strategy design and implementation, DE&I initiatives, employee engagement, employee development and enterprise communications. She has a highly collaborative approach when working with leadership teams to develop business processes, organizational structures, talent programs and roll-out plans. Years of experience have taught her the value of active listening, trust-based relationships and the alignment of change initiatives to organizational strategy.

Erin has prepared and coached C-suite executives for speaking engagements and discussion panels at high-visibility industry and enterprise events to ensure they show up grounded with an understanding of the industry landscape and emerging trends. She enjoys working with organizations to grow internal networks so that employees maximize their professional opportunities while strengthening the firm brand.

Additionally, she has deep experience working on the people side of cloud modernization projects with large organizations. In technology transformation projects, she works with cloud and technology vendors, business executives and people managers to identify employee knowledge and skills gaps and produce communication and training plans that upskill staff for the future business state.

Meet the rest of the team members
University of Florida
B.A. Sociology
University of North Carolina at Chapel Hill
Master of Public Administration
Prosci Certified Change Management Practitioner
AWS Certified Cloud Practitioner