With over 25 years of expertise, Jean brings business processes and information systems experience to companies in the public/private sector.

At Gagen MacDonald, she oversees the analysis, budget, design, security and integration of technical and application systems in order to implement efficient technical infrastructures that meet business requirements. She develops IT policies and procedures to improve contract compliance and general acceptance policies for security and data privacy. She supports the IT Governance and road map processes and decisions. While providing technical support to local and remote personnel, Jean also develops and administers training for the software programs and telephone system.

Jean has supported the implementation and smooth transition to new firewalls, backup systems, server moves, phone system, financial reporting system, time entry system, office moves, while ensuring people could continue to work.Previously, Jean served as a Senior Business Analyst for Hones MacDonald, Inc. where she developed and implemented processes and procedures for project management, business analysis and quality assurance testing. Leading a team of e-commerce developers, testers and business analyst in the design, develop and implementation of insurance web applications to support real-time underwriting, quoting, and online generation of insurance proposals and submission summaries.

Prior to this, Jean served as a e-commerce, product and regulatory Business Analyst for Wausau Insurance Companies for 19 years. As part of her role, she analyzed and wrote business and system requirements for electronic uploading of policy; implemented rates, rules and forms; worked with state regulators, bureau personal and other regulatory bodies to comply with regulations and requirement for all commercial insurance lines of business in all statesOutside the office, Jean enjoys baking, being with my family, visiting the local rehab / long-term care facility.