Karen Merk Otolski is director, account leadership with Gagen MacDonald. She leads executive visibility and strategy projects and culture-change initiatives for several pharmaceutical firms.
Prior to joining Gagen in 2021, Karen worked at Eli Lilly and Company for 17 years. Her roles included serving as Diversity & Inclusion communications director and leading a small but mighty Employee Communications team through a CEO transition and a transformation of communications tone, style and tactics. She also led strategy, change management and business-process development for a new intranet and wrote several influential company case studies. Earlier in her career, Karen was a journalist at The Courier-Journal in Louisville, Ky., and was part of a Pulitzer Prize-winning team there in 1989. She lives in Indianapolis, Indiana, and enjoys gardening and cooking for her husband and three grown children, who visit often. They all love their goldendoodle, Luna.