Jeff Jones, CEO, H&R Block

Jeff Jones, CEO of H&R Block, is leading the company through a massive cultural transformation. He’s redefining leadership expectations in surprising and inspiring ways, setting a tone and activating a culture. Drawing on his experiences at Target, Uber and Coca-Cola, Jeff is taking H&R Block on a journey unlike any before.

October 2019

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Episode discussion guide – Transformational Leadership

Continue the conversation with others, or take the time for personal reflection, using the below episode discussion guide.

  1. Think of a time when you assumed a new leadership position. What tactics did you employ to connect with your team and set expectations? After hearing Jeff’s story, are there new strategies you would consider or try next time?
  2. As leaders rise within a company, it’s easy to get pulled away from “doing” the work. Reflecting on your own role, if asked, could you demonstrate the expertise and competency required to do your job? Why or why not?
  3. Jeff shared that he is guided by what he most values – reputation and relationships. What are your top two values? How do these values align with your current organization?
  4. Think of a time when you had a new boss and were skeptical of him or her. What behaviors did you exhibit? What would you do if faced with a similar situation today?
  5. On a typical work day, are you surrounded by colleagues who you consider to be smarter than you? What are the pros and cons of your situation?