Let Go & Lead
Bernard Tyson President & COO
Kaiser Permanente

On Corporate Character and Storytelling (2:09)

… can you talk to me a little bit about how you define the corporate character of Kaiser Permanente and what that really entails?

[0:15:53] BERNARD J. TYSON:
I will start though by saying that you know I believe strongly that organization um, is just like an organism, it’s just like a person, it, it, it has features, it has values, it has character and you can um, understand it over time.

It, it ah, it is reinforced with behaviors and, and um, ah, stories and ah, our organization is no different um, than that.

Ah, we very much believe that healthcare should be affordable and accessible to everyone.  Um, there are stories that we tell inside of our organization — that reinforces that all the time.  Stories that goes all the way back to um, Henry J. Kaiser, one of our founders of Kaiser Permanente.  And the fact that ah, Henry J. Kaiser um, in fact his mother died and she died when he was young and there was a, a belief and it was reality that maybe she didn’t get um, all the care that she should have gotten principally because she was poor.

And so, our commitment to affordability is not just because we woke up one day and said it will be to our competitive advantage to be affordable.  Our commitment to affordability is based on a belief system and, and it’s part of the character of our organization that we want to do this and we want to do it in the best way possible that is providing the highest quality care possible and we want to make sure that it is affordable so many and many and as we say millions of people can have access.