Let Go & Lead
Bernard Tyson President & COO
Kaiser Permanente

On Corporate Culture and Connecting to Purpose and Mission (2:09)

You have a great culture from what I understand and one where employees are very empowered.  How — what did you do to develop that culture?  Or, what keeps it alive?

I think the starting point is ah, a sound and well understood mission that everyone galvanized around.

Our mission for example, our mission is to do a couple of things and do it very well.  To provide the highest quality care possible.  Make it accessible to as many people as possible and make it affordable.

So, we’re clear about our mission and when people sign up to work as Kaiser Permanente they understand that they’re signing up for that mission and that’s not up for debate.

What is up for debate in learnings and growth is how best to accomplish that.  And so, we’ve been able to create the synergies in large part because we respect what individuals can bring to the party.  And as we have learned over the years to ah, engage um, and to provoke thinking ah, across the entire enterprise ah, we’ve been fortunate in reaping those benefits with a very connected, highly energetic and engaged workforce helping as I call it, helping to solve the same headaches that I go home with every single night.