Let Go & Lead
Denise Ramos CEO & President
ITT Corporation

On Employee Engagement (2:01)

I’m a student of people. And I watch people a lot.  I read about people a lot.  Not only from a behavioral standpoint, but also about how they make decisions.  How do they process information? How do they think through things?  What goes in to their filters that they have?  And that’s important because everybody will frame something in a different way because of the experiences that they’ve had.

… You can’t start with your frame and say okay, now everybody this is my frame now get there.  You can’t do that.  Effective leaders start with where the person is coming from and says okay, now understanding who they are and how they think and how they process information and how they make decisions, this is what I then need to do to get them to where I want them to be. So, you have to start from that concept of understanding the frame that everybody is starting from.

… Being able to understand and study people and how they make decisions and behaviors I think is one of the most powerful things a leader can do in order to galvanize an organization and to get where, to get where you need to be.

A leader, they can’t dictate what the rest of the organization is going to do, they try, they try. But the, but you’ve — you will not be successful if you really don’t galvanize the team and get them to own it and believe it.  You then lead it — then it makes your job a whole lot easier, right?  But, but your job will always be a struggle if you think that, that, that you’re the one that’s going to have the vision and you’re just going to tell people to follow you.