Let Go & Lead
Bernard Tyson President & COO
Kaiser Permanente

On Empowering Employees Closest to the People You Serve (2:00)

And so, one of my ah, challenges and greater opportunities is to figure out how to create the right environment where leaders can lead. And you know someone said to me a long time ago that a leader without followers is just a person taking a walk. And so, I’ve always looked at now, who can lead a group of people to ultimately help us all get to a better place? We have a hundred and seventy-five thousand employees and about nineteen thousand physicians who come here — every single day. There are hundreds and thousands of decisions that are being made every single day throughout the organization in which I have no control over from where I sit

So, I’m very interested in figuring out how to make sure smart people at Kaiser Permanente are encouraged and allowed to think —¬†when they are working in this environment. … I mean historically as you know in corporate America and, and corporate structures um, we have managers and supervisors and executives and ah, and as we used to call them, all the strategic thinkers and the people who sit behind the — and what it’s going to take to get there. And then you add the doers, you have people who were on task to get it done. And what we have been trying to do is to combine those two. That I want the people of Kaiser Permanente throughout the organization thinking all the time about how can I make this better.

And so, a, a nurse or a pharmacist who’s doing something every single day is in the absolute best position to offer ways in which we can improve on the process that improves the outcome. And so, I want to create an environment where that leaders can lead that effort and produce a better result.