In addition to codifying the new culture, Lucet leadership was committed to ensuring a high level of employee participation and direct input. This leadership requirement demanded a more iterative and consultative approach but solidified the perception that the new culture reflected all voices versus a top-down mandate.

The ultimate objective for the launch of the new entity was a reshaped culture-centric organization with co-created values and clarity on ways of working, decision-making, collaboration, problem-solving, and more.

• Gained deep forensic understanding of Lucet's strategy and cultural intent, to understand how a more deeply-rooted and actionable culture will help create certainty for employees and impact company success
• Engaged senior leaders on deepening their acumen and experience around the benefits of aligning strategy to culture
• Gathered employee input through Gagen’s proprietary culture effectiveness diagnostic
• Facilitated employee focus groups across North America, to refine and validate our initial findings
• Designed and facilitated full-day in-person series of leader workshops, to digest culture data and begin to shape a strategy
• Led co-creation process with leaders on defining new entity mission, values and key behaviors that align the business strategy and new brand promise
• Equipped and prepared leaders to lead the culture transformation with defined behaviors and actions required to model and sustain the culture

• A new uniquely Lucet customer-centric culture framework used to set and align with their 2023 strategic priorities and cascade into team and individual goals
• Positive reaction and initial momentum from senior leaders, people leaders and employees, around the communication, clarity and connection to Lucet's culture, how employees connect and how they work
• Culture elements are being integrated into key initiatives such as experiential learning, leadership development, talent management, recognition, rewards and communications
• Continued adoption and impacts of culture are being tracked and optimized via pulse survey, tracking correlation with customer-related data and an updated implementation of the company's diagnostic are scheduled for Q4