Kristy thrives at the intersection of technology, strategy and people. Over her 20-year career she has served leading organizations in software, IT, manufacturing, construction, financial services and local government.

As Director, Digital Strategy & Client Leadership at Gagen, Kristy’s focus is on growing and leading the digital strategy team to transform organizations. She counsels clients on how to improve culture and the employee experience through a blending of behavioral science with communications and digital strategy.

Prior to joining Gagen, Kristy was responsible for the people and strategy areas of the Amazon Web Services (AWS) cloud practice at a top technology consultancy, where she helped clients identify technology strategy and modernize their IT portfolios. She has designed and facilitated organizational change workshops with clients across the U.S., China, Costa Rica and France.

Kristy also has worked internally, most recently as the Director of IT/PMO for a manufacturing company where she led the implementation of a new ERP system, spearheaded the establishment of both the IT and enterprise-wide PMOs and oversaw the transformation of their intranet into a web-based, interactive platform. And before that, she served clients for many years as a software developer, business analyst and technical lead.

Published work: The Impact of Scenario Planning on the Efficacy of Digital Transformations (master's thesis)